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Privacy policy

Privacy Policy

Harpswell House, Inc. cares about your privacy and the trust you place in us to protect your personal information. We have updated our Privacy Policy as of November 7, 2020. It describes how we collect, use, and share this information. It applies anytime you connect with us – by visiting our website, social media pages, or contacting us by phone, email, mail, or chat. By interacting with us in these and other ways, you are agreeing to our Privacy Policy.

Changes to this policy may be made periodically and will be posted on the website.

We can be reached at customerservice@harpswellhouse.com for any questions regarding our policy.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. See below for more information about what Personal Information we collect and why.

When you place an order online, we request the information we need to complete your order. This information includes your full name, billing address, shipping address, telephone number, e-mail address, and credit card number.

The information you provide will be used to process your order and improve your shopping experience. Once you have placed an online order with us, we will verify with your credit card company that your credit card is valid but we do not store your credit card information in our system.

Data Collection and Storage in a Secure Environment

We ask you to provide information by filling out and submitting an online form at Checkout, where we ask for name, optional business name, billing address, shipping address, phone number, email, credit card and other information needed to complete your order.

Order and returns history are maintained in order to facilitate primary business operations between Harpswell House, Inc. and customers of our e-commerce store.

Data Use
We use your Personal Information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Cookies and Pixel Tags

We gather information about how visitors navigate and use our website to deliver more personalized experiences, using "cookies" and other tools such as "pixels tags."

A cookie is a small data file stored by your web browser on your computer. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

Some cookies are necessary for our website to work properly and enable you to place an item in your online shopping bag and to place an order on our web site. Other cookies allow us to enhance and personalize your online shopping experience.

Here are some examples of what cookies allow us to do:

  • Remember what items are in your shopping bag
  • Recognize you when you return to our website
  • Understand how you reach our website and which products you’re looking for

If you set your browser to refuse all cookies, please contact us directly to place your order.

We use pixel tags – a short snippet of code – to tell us how you use our website and help us share the products and content you’re most interested in. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • For payment processing with your credit card processor, Apple Pay, Google Pay, Shop Pay or Paypal.
  • Fraud protection & investigation
  • For shipping your order to you or your designated recipient(s)
  • Partnering with third-party vendors such as Google Analytics to understand what content, experiences, and promotions are most relevant to you. To learn about how Google Analytics collects and processes data, click here
  • Advertising & promotions that we feel would be of interest to you
  • To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

We do not sell your personal information.

Privacy of Children

We’re committed to protecting the rights of children. Our website is not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe that a child younger than 16 has provided personal information to us, please contact us so we can help.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact address: customerservice@harpswellhouse.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customerservice@harpswellhouse.com or by mail at the address provided here:

Harpswell House Inc., PO Box 305, Topsham ME 04086, United States

Last Policy update: 11/07/2020